What is our policy at Boho Chick?

Boho Chick does not offer refunds for change of mind but will happily offer an exchange or store credit for incorrect sizing. Discounted or sale items will not be accepted for return, exchange or store credit. If your item/s is faulty, please contact us immediately.

 

Faulty Returns

If the item is faulty, wrongly described or different from an image shown, we apologise! You have the right to a repair, replacement or exchange, the remedy you're entitled to will depend on whether the issue is major or minor.

Change of Mind

Unfortunately we do not accept returns if you simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

Incorrect Sizing

We strongly recommend referring to our size guide recommendations provided in the description of each item to avoid any disappointment, however understand that at times incorrect sizing may be unavoidable.

If the item/s you have purchased from us is not the correct size, we offer a size exchange (available while stock lasts) or alternatively a store credit.

 

Terms and conditions

All returns and exchanges are subject to the following conditions:

1. Item/s must be returned (with proof of purchase) within 14 days of your order being purchased.
2. Item/s must not have been worn, washed or altered in any way.
3. In the case of online purchases, refunds will not include the cost of shipping. For exchanges of size, please include a reply paid satchel when returning your item. 
4. We strongly encourage you to obtain tracking on your returning item/s, as we cannot process a refund or exchange without physical goods.
5. Item/s can be returned locally (if applicable), please advise you wish to do so at the time of lodging your return request.
6. Where possible all refunds will be returned via the original form of payment, otherwise an alternative refund tender may be offered.
7. We aim to dispatch exchanged item/s the following business day of your returned goods showing as delivered to our premise.
8. Item/s must be in the original sale condition (unworn, unwashed, or otherwise unused with original tags attached).

 

Mailing your return?

Please use the following address:

Boho Chick

PO Box 4076

Rockhampton, Qld 4700